Doordash Check-in
User Story: Staying Well Together at DoorDash
As a: DoorDash employee, excited to be back in the office I want: To quickly and easily complete a wellness survey without any hassle So that: I can feel confident about contributing to a safe and healthy work environment for everyone
The Journey Begins:
Morning arrival: I arrive at the office, eager to connect with colleagues and dive into tasks.
Seamless access: Before entering, my phone receives a gentle notification reminding me about the wellness survey.
Familiar friend: I click the link and encounter a user-friendly survey interface, similar to our internal apps.
Quick & informative: The questions are clear, concise, and relevant to my well-being and potential COVID-19 exposure.
Privacy matters: I know my answers are anonymous and securely stored, respecting confidentiality.
Honest & transparent: I feel comfortable answering truthfully, knowing it will benefit my health and the well-being of the team.
Clear next steps: Based on my responses, I'm guided to appropriate resources or given the green light to enter the office.
Beyond the Basics:
Accessible options: Alternative methods like paper forms are available for those who prefer them.
Regular reminders: Gentle notifications prevent anyone from accidentally forgetting the survey.
Data-driven insights: Anonymous data helps DoorDash make informed decisions about office safety protocols.
Community spirit: Knowing everyone participates fosters a sense of shared responsibility and collective well-being.
The Ending:
With a completed survey and a green light, I enter the office, feeling confident and ready to contribute. The process was quick, simple, and transparent, allowing me to prioritize my health and the health of my colleagues. It's a small step that makes a big difference in creating a safe and positive work environment for everyone at DoorDash.
Challenge:
Prior to COVID, DoorDash employees enjoyed open visitor access. This lack of control posed potential safety and health risks, especially with the pandemic's onset. The company needed a solution to streamline guest access while prioritizing everyone's well-being.
My Role (UX Designer):
As the UX Designer, I was tasked with designing and developing the Visitations Center app, an internal platform to manage visitor requests and interactions.
Solution:
The app addressed the challenge with these key features I implemented:
Essential Agreements: I ensured user confidentiality and COVID prevention by requiring NDAs and wellness checks.
Transparent Documentation: I provided users access to all signed documents for complete peace of mind.
Streamlined Process: I designed an intuitive interface for easy visit scheduling and management.
Secure Communication: I fostered secure guest communication by integrating direct messaging within the app, eliminating personal phone number sharing.
Engaging Feedback: I encouraged valuable feedback with a fun 1-5 star rating system featuring delightful animations.
Impact:
The app successfully fostered safe and controlled visitor access, safeguarding the health and well-being of DoorDash employees.
Users consistently praised the transparency, user-friendly interface, and secure communication channels.
The engaging rating system generated valuable feedback, enabling data-driven improvements.
The Visitations Center app offers a seamless experience across devices, adapting to web browsers and mobile screens. Here's a look at some key screens highlighting design decisions and responsive features.
The web interface prioritizes clarity and ease of navigation for desktop users, while the mobile app emphasizes efficiency and convenience on the go. Explore both experiences through these representative screens.
Designing for mobile-first ensures a strong foundation for a responsive experience. Let's begin with the Visitations Center mobile and web screens side by side, showcasing essential features and user interactions.
